Mobile Supervisor
The mobile supervisor solution has been developed to access TimeGate remotely in real time.
Using PDA technology (pocket PC 2003) over GPRS and the web, mobile supervisor enables access to:
- Call Monitor
To view and access calls - Incident log
To view, raise and update incidents - TimeGate paperless office
To view, complete and save key business forms
Key areas of functionality and benefit are:
- Remote Call Monitor
To enable real time access to service delivery information and book on/off ability to manage multi-man sites locally - Remote Incident Log
Enables real time access to incident log information to manage incidents while on the road - Remote Forms
Access to TimeGate generated business forms to enable a paperless office
For peace of mind, our solution uses secure SSL technology for the highest security standards (consistent with that used by most online retailers for credit card transactions - i.e. very secure).
We have also developed the solution to work 'offline' where necessary to reduce bandwidth and manage periods in which GPRS is unavailable.
