TimeLink
Your Command and Control centre is a costly business necessity. It can be fraught at the best of times, especially at peak hours when employees are calling in to record actual Time and Attendance.
Our TimeLink telephony unit can alleviate this problem by automatically taking these calls for you. By automating 95% of Time and Attendance call volumes you will make significant cost savings.
TimeLink is a scalable solution in which additional lines can be added as your business and call volumes grow. Our largest clients are able to manage around 10,000 employees with 2-3 controllers using our automated call answering technology.
Each employee is allocated a unique PIN number that is entered when they call into the TimeLink system. The Site ID Number (SIN) is then entered to identify what site they are working which is then validated against the relevant schedule. If successful, the schedule is updated with actual information leaving the command and control centre to deal with the exceptions.
The employee can also send coded messages such as supervisor or emergency assistance required. All calls are logged and can be reported on for future use.
